Terms and Conditions for Sale of Goods via Website

1. Application of Terms

These Terms and Conditions apply to all purchases of goods made through our website, awayluggagesale.com. They govern the relationship between you, the customer, and us, the supplier. By ordering any goods from the website, you confirm that you are eligible to enter into a legally binding contract and that you are of the legal age to do so. These terms apply to consumers acting for purposes wholly or mainly outside their trade, business, craft, or profession. If you are not a consumer, you must inform us so that we may provide an alternative set of terms.

2. The Contract Between Us

When you place an order on our website, you are making a legal offer to purchase the goods specified in your order. The order process is designed to allow you to check and correct any errors before submission. We reserve the right to accept or reject any order at our sole discretion, even after you have received an order confirmation email. A legally binding contract between you and us is only formed when we send you an order confirmation email confirming that we have accepted your order. If we do not accept your order for any reason—such as unavailability of stock or an error in pricing—we will notify you promptly and no charges will be taken from you.

3. Product Descriptions and Information

We strive to provide accurate descriptions and images of the goods on our website. All descriptions, photographs, and illustrations are for illustrative purposes only and there may be small discrepancies in colour, size, or appearance. We do not warrant that product descriptions, pricing, or other content on the website are entirely accurate, complete, reliable, or error-free. If a product is not as described, your sole remedy is to return it in accordance with our return policy, unless we specify otherwise in writing. We reserve the right to make changes to the goods if necessary to comply with applicable safety or legal requirements. Any such changes will be notified to you.

4. Pricing and Payment

All prices for goods displayed on the website are the prices in effect at the time you place your order. Prices are subject to change without notice. The total price for your order will include the listed price of the goods plus any applicable taxes, duties, and shipping charges, as itemized during the checkout process. You must pay for your order by submitting valid payment details at the time of ordering. We accept the payment methods indicated on the website during the checkout process. We reserve the right to correct any typographical errors, inaccuracies, or omissions in pricing at any time and to cancel orders arising from such errors. By providing your payment information, you represent and warrant that you are authorised to use the chosen payment method and that sufficient funds are available to cover the transaction. Your payment method will be charged at the time of order, or otherwise as agreed.

5. Shipping and Delivery

We will deliver the goods to the shipping address you designate during the checkout process. Any shipping dates or delivery estimates provided on our website or in order confirmations are estimates only and are not guaranteed. We are not liable for any delays in shipment caused by events beyond our reasonable control. Title and risk of loss for the goods pass to you upon our transfer of the goods to our designated shipping partner. You agree to examine the goods upon delivery and to notify us of any issues promptly. If you are not available to take delivery, the shipping carrier may leave a notice or attempt delivery at a later time. You may be responsible for any storage costs or additional delivery fees that arise from your failure to accept delivery.

6. Returns and Exchanges

We are committed to your satisfaction and offer a return and exchange policy on eligible items as described on our website. We accept returns on unused items in their original condition and packaging, subject to the terms set out in our return policy. This policy does not apply to:

  • Goods made to your specifications or clearly personalised (including custom-luggage tags and monogrammed items).
  • Items marked as “Final Sale” at the time of purchase.
  • Gift cards, which are final sale and non-returnable.
  • Goods purchased as corporate gifts or through corporate orders.

If you have purchased a personalised item and it has a valid defect covered by our warranty, that warranty will still apply. For any eligible return, refunds will be processed as per the original payment method used. Please note that original shipping charges are non-refundable, and you may be responsible for the cost of return shipping unless otherwise specified. We reserve the right to refuse returns that do not comply with our policy.

7. Refunds and Credit

Upon acceptance of your return, any refund will be issued to the original method of payment used for the purchase. In some cases, we may offer store credit as an alternative to a monetary refund. Store credit, if issued, may be applied toward future purchases on the website and is subject to the terms and conditions associated with such credit. Credit does not expire, and the balance can be checked by logging into your account. Purchase amounts that exceed the value of available credit will require an additional method of payment to cover the balance. Refunds may take a reasonable period to process from the date we receive the returned goods.

8. Our Product Warranty

Our products are covered by a limited warranty that is designed to provide protection against defects in materials and workmanship. The specific warranty coverage applicable to your product depends on the date of purchase and the nature of the product. This warranty covers functional damage resulting from manufacturing defects or from the course of normal travel. The warranty period commences from the original purchase date as evidenced by a valid proof of purchase.

During the initial warranty period, we will repair or replace, at our discretion, any defective product or component. In the event that we are unable to repair covered damage, we may provide a replacement product. After the initial warranty period ends, support continues, and we will still assist with repairs, although the terms of coverage may change. Our warranty is not a guarantee of suitability for a particular purpose and does not cover:

  • Cosmetic damage, including scratches, dents, stains, or discoloration.
  • Normal wear and tear or damage caused by improper use, misuse, neglect, accidents, or abuse.
  • Damage caused by exposure to extreme conditions, liquids, chemicals, or other external factors.
  • Damage caused by unauthorised repairs, modifications, or alterations.
  • Loss, theft, or damage caused by third parties, including airlines or other carriers.
  • Products used for commercial purposes, rental, or any purpose other than ordinary consumer use.
  • Consumable parts or accessories, unless a specific defect is proven.

If your product requires warranty service, you may contact our customer experience team through the contact methods provided on our website. We reserve the right to determine, in our sole discretion, whether a claimed defect is covered under this warranty. Any replacement product or part assumes the remaining warranty of the original product. For product categories that offer a limited warranty separate from the main warranty, such as specific accessories, the terms of that separate warranty will apply. Please consult the product page or contact us for more details.

9. Promotions and Offers

We may from time to time offer promotions, discounts, or special offers on our products. These promotions are subject to specific terms and conditions that will be communicated at the time of the offer. In the event of a conflict between these general Terms and Conditions and the specific terms of a promotion, the promotion-specific terms will govern. Promotional offers are non-transferable and cannot be combined with other offers unless expressly stated. We reserve the right to modify or terminate any promotion at any time without prior notice.

10. Prohibited Use and User Conduct

When using our website, you agree not to engage in any activity that is unlawful, harmful, or violates the rights of others. Prohibited activities include, but are not limited to, the following:

  • Using the website for any illegal purpose or in violation of applicable laws.
  • Posting or transmitting any content that is defamatory, obscene, threatening, abusive, or otherwise objectionable.
  • Infringing on the intellectual property rights of us or any third party.
  • Attempting to gain unauthorised access to our systems, networks, or data.
  • Using bots, malware, or other automated means to access or interact with the website.
  • Harassing, stalking, or abusing other users or our staff.
  • Attempting to interfere with the proper functioning of the website, including introducing viruses or other harmful code.
  • Conducting fraudulent or deceptive activities, including making false orders or misrepresenting your identity.

We reserve the right to suspend or terminate your access to the website or your account if we believe that you have violated these provisions or engaged in conduct that we deem inappropriate.

11. Intellectual Property Rights

All content, materials, and intellectual property displayed on our website, including but not limited to text, graphics, logos, images, videos, designs, software, and coding, are owned by us or our licensors. You may not reproduce, distribute, modify, display, perform, or otherwise use any of this intellectual property without our prior written permission. You are granted a limited, non-transferable, and revocable license to access and use the website for the purpose of browsing and making legitimate purchases. Any unauthorised use of our intellectual property is strictly prohibited and may result in legal action.

12. User-Generated Contributions

If we allow you to post or submit content to our website, such as product reviews or comments, you grant us a non-exclusive, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, and display such content in any medium. You represent and warrant that you have the right to grant this license and that the content is accurate, lawful, and does not infringe on any third-party rights. We reserve the right to remove or edit any user-generated content at our discretion.

13. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or relating to your use of the website or the purchase of our products. Our total liability to you for any claim arising from these Terms or your purchase shall not exceed the total amount paid by you for the goods that are the subject of the claim. This limitation of liability applies regardless of the legal theory on which the claim is based, including breach of contract, tort (including negligence), or otherwise. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law. We do not accept liability for any inaccuracies or omissions in product descriptions, pricing, or other website content, except as required by law.

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites. Your use of third-party websites is at your own risk. Additionally, we may from time to time offer products manufactured or provided by third parties. We do not warrant or assume any liability for such third-party products, and any warranty or support for such products is the responsibility of the respective manufacturer or provider.

15. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time, at our sole discretion. It is your responsibility to review these Terms periodically. By continuing to use the website after changes have been posted, you accept the updated Terms. If you do not agree with any updates, you must stop using the website and cease placing orders.

16. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which we operate. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction for the resolution of any disputes arising out of or relating to these Terms or your use of the website. We also offer alternative dispute resolution options, such as binding arbitration, for certain types of claims, as may be specified in our separate dispute resolution policy. You waive any right to participate in a class-action lawsuit or class-wide arbitration against us.

17. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. These Terms constitute the entire agreement between you and us regarding your use of the website and the purchase of goods, superseding any prior agreements or understandings. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate or successor in interest.